Business Voip Solution
you're communicating with your internal team or customers and partners, the phone is still the go-to device. But these days, businesses are getting that phone service mainly from voice over IP (VoIP) service providers, not only because it costs less, but because it's significantly smarter. VoIP service allows businesses of any size to take advantage of features normally offered only to larger organizations using public branch exchange (PBX) service, including auto-attendants, voicemail, and faxing. VoIP has also gone beyond those capabilities to provide unique features, like voicemail-to-text transcription, online meeting rooms, multi-device softphones, and much more. But perhaps most attractive to businesses, is that VoIP calling means every aspect of your conversations is now data; data that can be stored, protected, and mined.
That's especially valuable when you're talking about many calls, as data from those calls can be analyzed and then parsed to any front- or back-end business application. This is possible because by moving to VoIP, you're essentially converting your entire phone system to software, and software systems can integrated with one another. That means your phone system now becomes part and parcel of your customer relationship management (CRM), for example.
Some folks have espoused a phone-less working environment, but a key indicator that the phone is still a must-have is the helpdesk industry. According to multiple vendors of helpdesk and IT service desk software, their customers report that the telephone is still the most popular method for their users to reach out for support even when email, social media, and live chat options are enabled. They also report that this trend isn't likely to change anytime soon, as shown in the infographic below.small businesses would rely on a local telco for basic business phone needs, using something like a CENTREX system. But today, those systems have become antiquated and do not mesh well with the needs of a modern business—especially for emerging trends such as integrating mobile phones, enterprise social networking, texting, leveraging call center and call queuing software, web video conferencing or dozens of other features that can streamline processes, promote collaboration, and accelerate growth. the higher end of this space, hosted PBX providers such as RingCentral Office and Fonality Hosted PBX will generally require some on-premises hardware such as specific desk and cordless VoIP phones preconfigured to work with the hosted PBX service. These phones connect to the provider over the Internet and function exactly as you would imagine a business phone should, but the phone system running those phones is located in the cloud rather than the telco closet in the basement. Self-service management and configuration of these systems generally occurs through a web-based portal, and can include a long list of potential features. For SMBs, the most commonly important features you should be considering include:
That's especially valuable when you're talking about many calls, as data from those calls can be analyzed and then parsed to any front- or back-end business application. This is possible because by moving to VoIP, you're essentially converting your entire phone system to software, and software systems can integrated with one another. That means your phone system now becomes part and parcel of your customer relationship management (CRM), for example.
Some folks have espoused a phone-less working environment, but a key indicator that the phone is still a must-have is the helpdesk industry. According to multiple vendors of helpdesk and IT service desk software, their customers report that the telephone is still the most popular method for their users to reach out for support even when email, social media, and live chat options are enabled. They also report that this trend isn't likely to change anytime soon, as shown in the infographic below.small businesses would rely on a local telco for basic business phone needs, using something like a CENTREX system. But today, those systems have become antiquated and do not mesh well with the needs of a modern business—especially for emerging trends such as integrating mobile phones, enterprise social networking, texting, leveraging call center and call queuing software, web video conferencing or dozens of other features that can streamline processes, promote collaboration, and accelerate growth. the higher end of this space, hosted PBX providers such as RingCentral Office and Fonality Hosted PBX will generally require some on-premises hardware such as specific desk and cordless VoIP phones preconfigured to work with the hosted PBX service. These phones connect to the provider over the Internet and function exactly as you would imagine a business phone should, but the phone system running those phones is located in the cloud rather than the telco closet in the basement. Self-service management and configuration of these systems generally occurs through a web-based portal, and can include a long list of potential features. For SMBs, the most commonly important features you should be considering include:
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